Single Source Support for Seamless Adoption and Growth

Lightning-fast advancements in technology are compressing launch cycles for new products and features. Whether you are introducing a new app or launching a new platform, HelloIMX is here to help your users seamlessly onboard by resolving highly technical issues, ensuring smooth adoption, and superior retention.

Reduced Technical Staff Visits to Customer Locations

  • Minimizing the need for technical staff to visit customer locations and reducing customer visits to stores.

Globally Distributed Associates

  • Our associates are distributed globally to support variable call volumes.

Flexible Model

  • We offer a flexible model that scales up and down as needed.

How We Do It

  • Voice, Text, and Root Cause Analysis: Comprehensive support through multiple channels and detailed problem-solving.
  • Associate Coaching and Performance Monitoring: Continuous training and performance oversight to maintain high service standards.
  • 24/7 Service: Around-the-clock support for financially and technically vulnerable customers.
  • Secure and Compliant Technology: Utilizing fully secure, compliant, cloud-based technology with thin client and VPN.
  • Quality Framework: Embedding client culture in agents through a robust quality framework.

FirstCustomer Intelligence (FCI)

  • Our proprietary customer intelligence tool, FCI, analyzes customer sentiment, emotions, and behaviors to deliver personalized interactions.

Explore Insights

  • AI in Higher Education: Transformative impacts and unintended consequences.
  • Boosting NPS Score: Making smarter predictions about your customers.
  • Managing Collections & Financial Recovery: Innovative management strategies.
  • Harnessing Technology: Driving business transformation through technology.

Check It Out

  • Download Whitepaper: AI is Transforming Higher Education.
  • Download Brochure: How to boost your NPS score.
  • Download Brochure: Managing collections and financial recovery.
  • Download Brochure: Harnessing technology for business transformation.

Contact HelloIMX today to discover how we can support your seamless technology adoption and growth.