“Customer experience isn’t an expense. Managing customer experience bolsters your brand.” – Stan Phelps

Following up on every query and issue without delay, we handle the grievances and questions of your customers to give your business an edge over competitors. Experienced and professional, our agents ensure that your customers are never disappointed or dissatisfied.

Is it Possible to Fortify Your Customer Base via Email & Chat Support Services?

Handling customer support operations with a focus on attaining high CSAT scores is essential. Email and chat support channels are particularly effective in securing higher customer satisfaction compared to phone support. According to a report by Econsultancy, the chat support channel secures customer satisfaction up to 73%, while the email support channel guarantees a CSAT score of 61%. These numbers are significantly higher than the customer satisfaction ratings of the telephone channel, which hovers around 44%.

Why HelloIMX?

  • Round-the-clock customer support: Dedicated to boosting your market reputation and profits.
  • Enhancing brand loyalty: Strengthening both online and offline sales processes.
  • Prompt query handling: Ensuring expeditious resolution of customer issues.
  • Instant response: Quick responses to customer chats and emails.
  • High CSAT scores: As revealed by Forrester, 54% of customers resolve product-related issues through email support, and 81% use chat support for immediate help.

Why Choose HelloIMX for Email & Chat Support Services?

In today’s market, customers value quick and reliable solutions regardless of the service channel. Email and chat support are two major mediums where customers prefer to seek assistance. However, delivering exceptional support through these channels requires the right resources.

HelloIMX has everything needed to build and enhance the brand image of our clients. Our team of email support and chat service agents goes the extra mile to uplift customer experience. With 19 years of trusted service, we are the preeminent choice for email and chat support services.

Key Differentiators:

  • Multichannel support experience
  • Quick query resolution
  • Reduced customer defection rate
  • Access to advanced technology

Benefits of Availing Our Email & Chat Support Services:

  • 100% Customer Satisfaction
  • Notable reduction in operational costs
  • 24/7 assistance
  • High customer loyalty

How HelloIMX’s Email & Chat Support Services Transformed Businesses:

  • Highly trained professionals: Ensuring exceptional service quality.
  • Technological expertise: Utilizing the latest tools and software.
  • 24/7 support: Always available to assist customers.
  • Cost-effective solutions: Delivering value for money.
  • Modern infrastructure: State-of-the-art facilities for seamless operations.

Next-Gen Call Center Outsourcing at Your Disposal

We make call center outsourcing a viable choice for businesses aiming for growth. Our high training standards, AI integration, data-driven technology, and comprehensive customer support ensure the best call center services. With HelloIMX, you invest in customer relations built on trust and exceptional experiences.